KU9 is committed to protecting your privacy. This document clearly explains how we collect, use, store, and protect your personal data as a player on our platform.
Six core principles that shape KU9's approach to protecting the personal data of every Malaysia player.
All data transmitted between your device and ku9 servers is protected by 256-bit SSL encryption — the same security standard used by major banking institutions. None of your data travels in plain text.
Your personal data is stored on servers protected by multiple firewall layers and a real-time intrusion detection system. Database access is restricted and continuously monitored around the clock.
Ku9 does not sell, rent, or transfer your personal data to any third party for marketing purposes. Your data belongs to you — not a business asset to be traded by our platform.
You have the full right to access, correct, download, or request deletion of your personal data at any time. Contact the KU9 support team and your request will be processed within 7 business days.
Ku9 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We ensure that every instance of data processing is carried out within the established legal framework.
In the event of a data breach involving your personal information, ku9 will notify you within 72 hours of becoming aware of the incident, along with the remediation steps being taken.
This Privacy Policy describes KU9's data management practices and applies to all users accessing our platform via the website or mobile app. By using KU9 services, you agree to the terms set out in this policy.
KU9 ("we", "Platform") takes seriously our responsibility to protect the privacy of every user who entrusts their personal data to us. This Privacy Policy is prepared to provide full transparency on how we handle your information from start to finish.
We believe that trust is the foundation of the relationship between a platform and its users. Without trust, no truly enjoyable gaming experience can exist. That is why we invest seriously in security infrastructure, internal processes, and staff training to ensure your data remains protected at all times.
This policy is written in plain language so you genuinely understand what happens with your information — not just hard-to-read legal text. If any section is still unclear, our support team is ready to explain further.
KU9 only collects data that is genuinely necessary to provide you with quality service. The following are the categories of data we collect:
| Data Categories | Example Information | Type |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Mandatory |
| Contact Information | Email address, phone number | Mandatory |
| Financial Information | Bank account number, bank name, transaction records | Mandatory |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game history, session duration, gameplay preferences | Automatic |
| KYC Verification Data | MyKad copy, identity verification supporting documents | When Required |
| Communication Data | Support chat logs, emails, feedback | Preferences |
We never collect credit card numbers directly. All card payments are processed by PCI-DSS certified third-party payment processors, and we only receive a transaction verification token — not your full card data.
Your personal data is collected through several different channels depending on your interactions with the KU9 platform:
This includes all information you fill in during account registration, profile updates, withdrawal requests, the KYC verification process, and any communications with our customer support team. You have full control over this information.
When you use the KU9 platform — whether via the website or mobile app — our systems automatically record technical information such as your IP address, device type, operating system version, and usage patterns. This data is used solely for security, fraud detection, and improving the user experience.
In certain cases, we may receive information from trusted third parties such as identity verification providers or fraud prevention agencies to verify the accuracy of the information you provided and protect your account from unauthorized access.
Ku9 uses your personal data for the following purposes, all of which are directly related to delivering a safe, high-quality online entertainment platform:
Regarding marketing communications: We will only send you promotional communications if you have agreed to receive them. You may withdraw this consent at any time through your account settings or by contacting our customer support.
Ku9 does not sell or disclose your personal data to third parties except in the following situations required for platform operations or legal compliance:
We share necessary data with third-party service providers who help us operate the platform, such as payment processors, cloud server service providers, and identity verification providers. All such providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
We may disclose your personal data to law enforcement authorities, regulators, or government agencies if required to do so by law, court order, or official directive from a relevant regulatory body.
In cases where we need to protect the rights, property, or safety of KU9, its users, or the public, we reserve the right to share relevant information with appropriate parties, including law enforcement agencies.
If your data needs to be transferred outside Malaysia, we ensure equivalent or higher protection is applied in the receiving country, in accordance with applicable data protection laws.
Protecting your data is ku9's top priority. We implement multiple layers of technical and organisational security controls to ensure your personal data remains protected at all times:
Please note: While we take all reasonable steps to protect your data, no online system can guarantee 100% absolute security. You also play an important role in safeguarding your account by using a strong password and not sharing your login credentials.
KU9 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
Generally, active account data is retained for the duration your account remains active and for five (5) years after account closure to meet legal and tax compliance requirements. Financial transaction records are kept for seven (7) years in accordance with Malaysia's financial legislation.
Once the designated retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. This deletion process is carried out automatically by our system on a scheduled basis.
Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If any of your personal data is inaccurate or outdated, you have the right to request immediate correction through your account settings or customer support.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal retention obligations that may prevent immediate deletion.
You may request that we restrict how we process your personal data in certain situations, such as during a dispute or review process.
You have the right to receive the personal data you provided to us in a machine-readable format and transfer it to another service provider if desired.
You have the right to object to the processing of your personal data for direct marketing purposes or processing based on our legitimate interests.
To submit any request relating to the above rights, please contact the ku9 customer support team. We will verify your identity before processing any request to ensure that only you can make changes to your data.
The ku9 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns.
You can manage cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. Continued use of the KU9 platform is considered consent to our use of cookies.
The ku9 platform is intended exclusively for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that we have collected personal data from a child without appropriate parental or guardian consent verification, we will take steps to delete that information promptly and close the associated account.
If you are a parent or guardian and believe your underage child has registered an account on our platform, please contact the KU9 support team immediately and we will treat the matter as a priority.
KU9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. All changes will be published on this page with a clear effective date.
For significant changes that affect how we use your personal data, we will endeavour to provide advance notice via your registered email or in-platform notification at least 14 days before the changes take effect.
Your continued use of the ku9 platform after the effective date of any changes is considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.
You can reach the KU9 Data Protection Officer (DPO) via:
We are committed to responding to all privacy-related inquiries within 3 business days. For formal requests relating to data rights, the response time is within 14 business days as required by law.
KU9 is a trusted online entertainment platform that operates in accordance with applicable laws and regulations. Our commitment to privacy is not merely a legal obligation — it is a core value we uphold in every decision we make.
Ku9 protects every piece of information you entrust to us with high-grade encryption and a transparent privacy policy. Register today and enjoy a safe, entertaining gaming experience.